Team Leadership Development at Scotsman Hospitality
We know that stepping up into a supervisory position can sometimes be daunting with both the extra responsibilities and having to influence and manage others; it requires a new and different approach than before. As part of the Scotsman Hospitality Career Map, and to support our new and aspiring team leaders we have launched our own internal Team Leader Development Programme.
The programme provides our Team Leaders (irrespective of which are of the business) with the knowledge, experience and insight to understand key elements of the business so they can operate and make decisions at a high level on every shift.
The on the job, 12-week programme is broken down into a series of modules which involves the learners to undertake some research, coaching, self-reflection whilst being given exposure to areas of the business that will drive a higher level of understanding. They will also complete some interesting activities and projects which will allow the team leader to practice and apply what they have learned.
Maureen McSherry (Murrayfield) who is on the programme said “I’m really excited to have started the programme. The material is really in depth and has given me lots to think about. The opportunity is great as I am going to learn new skills about leadership and be able to put them into practice whilst at work.”
Blair Kennedy (Murrayfield) said “I started to learn new procedures straight away. I enjoy discussing the training with my managers, but the exciting part is that I can then use what I have learnt to help me with my day to day job. I feel more confident and know I am going to learn lots from the course.”
Stuart Simpson, GM of the Murrayfield has three people on the programme. “As a GM, it’s fantastic that 3 of my team are able to start the supervisory career with such an in depth and comprehensive training plan. The course covers all the areas of the business that they will be involved with on a daily basis, so it gives them the opportunity to put their new learnings into practice. For me, it is essential that the supervisors have the confidence to carry out their role and the development programme will defiantly give them the confidence to succeed”.
Simone from Hillhead Book Club who is currently developing on the programme said, “Personally, I think developing as a leader from supervisor has been tough at times however, I have the right support network with my programme and Dave & Amy. Whenever I struggle they pull me up with them & that’s what you need as managers in a busy venue – strong leadership. I’m enjoying working my way through the programme with Dave & Amy and I can’t wait to see what I learn.”
Dave Robertson her GM said “From my perspective, Simone was one of my go-to floor supervisors when I moved to this venue, she had a vast knowledge of not only HHBC but of the standards required to work in this industry. Using the programme created by Ashley & her team has allowed me the tool kit to further develop Simone into a strong leader. Simone is just a few weeks in & is making great progress with her development. The best thing about the programme is that you can tailor it specifically for your venue, which has allowed me to advance Simone along to suit the needs of my venue. I’m delighted with her progress & would encourage all managers put to put forward any suitable candidates to benefit from this step up.”
Ashley Thorne (the Head of L&D) said “it is essential that we create a clear career path for our talent. Hospitality offers endless opportunities for progression and growth and its great to see this route to management being utilised and I look forward to following these individuals as they grow and develop.”