Terms & Conditions
Deposits/Full Balance T&Cs
- All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 14 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 14 days prior to the reservation date all monies paid will be non-refundable and are also non-transferable.
- Please note the above T&Cs are not applicable for all reservations from November 25th to December 31st. All reservations during the festive period are non-refundable and non-transferrable.
- Wedding and private events may have separate terms and conditions which can be found on the venue website.
- Minimum spends: all minimum spends are to be arranged prior to your event. all prices are inclusive of VAT. if you and your guests do not make the minimum spend, you will be asked to pay the difference up to the agreed minimum spend.
- Severe Weather Policy: In the event of a venue being unable to open due to severe weather, bookers will be contacted by individual venues to offer rescheduled dates within the subsequent ten days. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.
Service charge
- Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.
Allergens
- For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.
Challenge 25
- All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.
Deanston Promotion T&Cs
- 01 . This prize draw (“Prize Draw”) is open to all GB residents and customers of Iona Pub Partnership public houses aged 18 or over only, except employees or family members of employees of CVH Spirits, Iona Pub Partnership or any companies or agencies directly connected with the creation and administration of this promotion.
- 02 . The prize draw (“Prize Draw”) is promoted by Iona Pub Partnership whose registered office is at Hamilton House, 70 Hamilton Drive, Glasgow G12 8DR, and is subject to the following terms and conditions as well as the terms and conditions set out below applying to the prize(s).
- 03 . One overall winner will be drawn at random after Sunday 24th November 2024 from those participants entering the Prize Draw with each venue winner being drawn as per the draw date highlighted on promotional posters.
- 04 . Participants may enter the prize draw by purchasing a measure of any Deanston Single Malt product. Upon purchase participants will be invited to enter via printed game card. Entrant will be contacted via text message, email and/or phone call after the winner has been selected.
- 05 . The prize is two hospitality tickets for a race day of the winners choice. A list of available race days will be presented to the winner where they will be invited to pick for their preferred day and location, from; Ayr Racecourse, Hamilton Park, Kelso Races, Musselburgh Racecourse or Perth Racecourse and cannot be redeemed against any other items. The promoter, however, reserves the right to provide an alternative prize of equal or greater value if the advertised prize becomes unavailable for reasons beyond the control of the promoter.
- 06 . The Prize is non-transferable, non-negotiable and cannot be substituted for any other prize or cash value or be used in conjunction with any other offer.
- 07 . By entering the Prize Draw, participants agree to the terms and conditions of the Prize Draw.
- 08 . Entry to the Prize Draw runs until Thursday 21st November 2024 at which point all enteries must be received. Participation is limited to one per person per day with multiple entries within the same day being automatically disqualified.
- 09 . The Prize Draw will take place after Sunday 24th November 2024 at the Scotsman Group Head Office.
- 10 . All reasonable effort will be made to contact the winner, however, if the winner cannot be contacted an alternative winner may be chosen. In the event of non-acceptance or no answer, the publican reserves the right to reallocate the Prize awarded to the next randomly drawn valid entry (and the same acceptance criteria as provided under this condition, will apply). Prize will be made available for collection at the winner’s nearest Promoter venue.” (provided that collection at venue is the intended method for the winner to receive prize).
- 11 . By entering the Prize Draw, the winners consent to take part in any publicity accompanying or resulting from this Prize Draw.
- 12 . Iona Pub Partnership does not accept any responsibility or liability under or in connection with this Prize Draw (including without limitation as a result of technical fault, computer or electronic malfunction, or incomplete, illegible, lost or fraudulent entries. Proof of entry is not automatically proof of receipt).
- 13 . Iona Pub Partnership reserves the right to cancel or modify this Prize Draw at anytime at its sole discretion.
- 14 . Iona Pub Partnership reserves the right to change the Prize and these terms and conditions at its sole discretion.
- 15 . These terms and conditions shall be governed by and construed in accordance with the laws of Scotland. The Courts of Scotland shall have exclusive jurisdiction in connection with these terms and conditions.
- 16 . Participation in this promotion is strictly limited to one purchase per person, per day.
- 17 . This is a strict no purchase necessary promotion.